Customer Care Advisor with German

Responsibilities:

• Provide top-tier customer service when selling and ticketing for direct customers, travel agents, and corporate clients.
• Assist customers in planning their journeys and offer recommendations on travel products, fares, and services.
• Support customers with flight bookings, modifications, and website navigation.
• Handle customer inquiries and feedback via phone, email, and web channels.
• Build strong relationships with direct customers and identify potential corporate clients.

Requirements:

• High proficiency in English and German (at least level B2).
• Strong communication skills and professional telephone etiquette.
• Passion for delivering world-class customer service.
• Open-mindedness and eagerness for continuous development.
• Ability to work in a hybrid model from our Kraków office (one-month full-time training in the office, then at least two days per week onsite).

What We Offer:

• Exciting travel benefits, including a free annual ticket and discounted tickets for various airlines for you and your family.
• Clear career progression path in a top global airline.
• Comprehensive training and access to cutting-edge technology.
• A competitive benefits package.
• A modern office with a great work environment in the heart of Kraków.
• Permanent employment opportunities.