Customer Service Specialist with German (f/m/d)

Our client, an international organization operating in a dynamic and customer-focused environment, is currently looking for a Customer Service Specialist with German to join their growing team.

This is an excellent opportunity for someone who enjoys working with customers, communicates confidently in German and English, and would like to develop their career within an international organization.

You will be responsible for supporting German-speaking customers, handling their requests and queries, and ensuring a high-quality customer experience.

Gniezno, wielkopolskie

hybrydowa

umowa o pracę

Responsibilities:

Providing professional customer support in German and English
Handling customer inquiries via email, phone and other communication channels
Responding to customer questions and providing accurate information
Processing customer requests, orders, complaints, returns or other cases, depending on the business area
Ensuring timely and professional resolution of customer issues
Recording and updating customer information in internal systems
Cooperating with internal departments to resolve more complex cases
Escalating issues when required and following established procedures
Maintaining high customer service standards
Contributing to the continuous improvement of customer service processes

Expectations:

German and English knowledge at B2/C1 level, both written and spoken.
Customer-oriented approach and excellent communication skills
Strong problem-solving abilities
Good organizational skills and attention to detail
Ability to work independently and as part of an international team
Good computer skills and willingness to learn new systems and tools
Previous experience in customer service, administration, contact center or a similar position will be an advantage
Willingness to work in a hybrid model