Technical Sales & Service
Global After Sales Manager – intralogistic
HRK Technical Sales & Service is recruiting for a global leader in the field of warehouse storage solutions. Our client is part of a well-established international group that brings together some of the most recognized brands in the industry. With operations spanning multiple continents, the company delivers innovative storage systems to both global enterprises and fast-growing local businesses. Their mission is to help customers operate faster and more efficiently while increasing profitability.
From initial planning through installation and ongoing service, the company supports its customers throughout the entire storage lifecycle. To strengthen their global service function, we are currently seeking a dynamic and experienced professional to take on the role of Regional / Global After Sales Manager.
Warszawa, mazowieckie
hybrydowa
kontrakt B2B, umowa o pracę
Key Responsibilities:
- Set and oversee after-sales service operations across countries, ensuring both efficiency and customer satisfaction.
- Support local teams in implementing effective after-sales strategies and service processes.
- Contribute to the development of warranty policies, service contracts, and customer service frameworks.
- Monitor KPIs and service performance metrics to identify opportunities for improvement.
- Lead the implementation of digital tools and automation to enhance service operations.
- Build and maintain relationships with local service providers, dealers, and customers.
- Coordinate customer feedback analysis and initiate improvement actions based on insights.
- Travel internationally as required to support regional service operations and develop partnerships.
Requirements:
- Fluency in English (written and spoken); additional languages are a plus.
- Proven experience in after-sales service management, preferably at a regional or international level.
- Strong knowledge of customer service, warranty processes, and technical support frameworks.
- Ability to collaborate effectively with country teams and drive service excellence.
- Analytical mindset with experience in monitoring and improving service performance.
- Familiarity with CRM systems and digital service management tools.
- Willingness to travel internationally depending on business needs.
- Experience in the intralogistics industry will be considered an asset.
What the Company Offers:
- A key position within a growing international organization recognized for its innovation and reliability.
- Real influence on global service standards and process development.
- Cross-cultural collaboration with teams from various countries.
- Space for personal initiative and opportunities to implement new digital solutions.
- Career growth and involvement in high-impact international projects.
Rekrutację prowadzi
Marcin Iwaniec
HRK Engineering & Manufacturing, HRK Technical Sales & Service
Zespół HRK Engineering & Manufacturing koncentruje się na stanowiskach związanych z inżynierią i technologią w przemyśle. HRK Technical Sales & Service specjalizuje się w pozyskiwaniu specjalistów i managerów ds. sprzedaży produktów i usług przemysłowych i technicznych.