Collections Specialist with German (f/m/d)

For our client we are looking for experienced Cash Collection Specialists to join a newly expanding Shared Services Centre in Warsaw.

This is an excellent opportunity to become part of a growing team, work closely with business stakeholders across the DACH market, and have a real impact on cash flow management, customer relations, and process improvements. As the organization continues to build and strengthen its SSC structures, your expertise and ideas will help shape efficient and scalable Accounts Receivable processes for the future.

Warszawa, mazowieckie

hybrydowa

umowa o pracę

Responsibilities:

Managing a portfolio of customers across the DACH region
Proactively collecting outstanding receivables via phone and email
Building and maintaining strong customer relationships while ensuring timely payments
Investigating and resolving payment delays, invoice discrepancies, and disputes
Collaborating with Sales, Customer Service, Finance, and other stakeholders to resolve complex cases
Monitoring overdue balances and identifying risks within the portfolio
Preparing and analyzing collection reports, aging reports, and AR metrics
Supporting cash flow forecasting activities
Driving process improvements and contributing to the development of best practices within the Cash Collection function
Ensuring compliance with company policies and collection procedures

Expectations:

Minimum 2 years of experience in Cash Collection / Accounts Receivable
At least 1 year of experience within an SSC, GBS, or international corporate environment
Experience working with German-speaking customers (DACH market)
Strong phone-based collection and negotiation skills
Experience managing a high-value customer portfolio
Advanced SAP knowledge (FI / FI-AR) and familiarity with FSCM
Strong analytical skills and Excel proficiency
Understanding of AR KPIs such as Aging, DSO, and Cash Flow Forecasting
Fluent German and English (both C1)