NOWA
HR / Zasoby ludzkie
Team Lead People & Operations
We are looking for an experienced team leader for the position of Team Lead People & Operations, who will be responsible for delivering high-quality operational services with a strong focus on operational excellence, compliance, and continuous process improvement.
The person in this role will lead a team of specialists, overseeing the execution of key processes across the employee lifecycle – from onboarding to offboarding – ensuring timeliness, accuracy, and a high level of internal customer satisfaction.
Your Responsibilities:
- Lead a sub-regional team and ensure the delivery of high-quality services across the entire employee lifecycle (onboarding, offboarding, data management, benefits administration, etc.).
- Ensure timely execution of operational processes.
- Monitor day-to-day team activities, plan resources and priorities in response to business needs.
- Act as the first point of escalation for complex or sensitive operational matters.
- Actively participate in governance forums, present status updates, identify risks, and propose corrective actions.
- Define, monitor, and report on performance metrics – analyze results and recommend improvements.
- Analyze operational data, trends, and employee feedback to implement actions that enhance efficiency and employee experience.
- Foster a culture of accountability, collaboration, and continuous improvement within the team.
- Ensure full compliance of processes with labor law, GDPR, internal audit standards, and company policies.
- Cooperate with audit and compliance teams to support reviews and implement corrective measures.
- Maintain constructive relationships with trade unions and ensure smooth negotiation processes.
- Maintain accurate and auditable documentation in line with internal procedures.
- Coach, mentor, and develop team members – build a high-performing operations team.
- Conduct regular development conversations, performance reviews, and career planning sessions.
Requirements:
- University degree (preferably in Management, Human Resources, Economics, or a related field).
- 5–7 years of experience in a relevant area, including at least 3 years in a team leadership role.
- Practical experience with HRIS systems and ticketing tools.
- Strong knowledge of Polish labor law and compliance requirements.
- Experience in collaboration with trade unions and collective agreement negotiations – an advantage.
- Excellent analytical, organizational, and communication skills.
- Ability to work effectively in a dynamic, customer-oriented environment.
- Strong relationship-building skills and the ability to foster trust and engagement at all organizational levels.
- Fluent in both English and Polish.
Our Client Offer:
- The opportunity to shape and develop operational processes within a regional structure.
- Work in a modern, international environment focused on collaboration and continuous improvement.
- Training and support in developing managerial and leadership competencies.
Rekrutację prowadzi
Adriana Grędzka
HRK Human Resources & Administation
Zespół HRK Human Resources & Administation specjalizuje się w rekrutacji managerów i specjalistów działów personalnych, payroll oraz administracji. Nasze doświadczenie i szeroka baza kandydatów sprawiają, że proces rekrutacji przebiega szybko i efektywnie.