OTC Team Leader – Collections (m/f)

For our Client, an international organization developing its finance operations in Poland, we are looking for an experienced OTC Team Leader who will take responsibility for a team, primarily focused on the Collections process.

We are looking for a leader who feels comfortable in a demanding environment, can structure processes, build an engaged team, and effectively reduce overdue receivables. This role is suited to someone who does not rely on fully established solutions or advanced tools, but is able to develop effective ways of working and guide the team through change.

Warszawa, mazowieckie

hybrydowa

umowa o pracę

Key Responsibilities:

managing a team within the Order to Cash area, with a strong focus on Collections,
ensuring the quality, timeliness, and effectiveness of activities related to debt collection,
monitoring overdue receivables and initiating actions aimed at reducing outstanding balances,
designing, organizing, and standardizing processes and ways of working within the team,
building an effective operating model in an environment with limited tools and automation,
setting objectives, monitoring KPIs, and managing team performance,
developing team members, delegating responsibilities, and supporting employees in resolving complex cases,
managing escalations related to overdue payments and customer cooperation,
working closely with Sales, Customer Service, Accounting, and other business stakeholders,
identifying process inefficiencies and implementing improvements to increase the effectiveness of Collections activities,
preparing analyses and reports related to receivables, risks, and team performance,
actively contributing to the further development of the OTC structure.

Requirements:

several years of experience within Order to Cash, Accounts Receivable, or Collections,
experience in managing a team within an SSC, BPO, or international organization,
very good knowledge of the Collections process and practical experience in reducing overdue receivables,
experience in building, reorganizing, or stabilizing teams and processes,
ability to work in an environment where processes and tools need to be structured or developed,
experience in managing challenging situations, escalations, and ambitious operational targets,
strong leadership skills and the ability to build team engagement,
independence, sound judgement, and a solution-oriented mindset,
very good command of English,
good knowledge of ERP systems and reporting tools.

We Offer:

the opportunity to take on a responsible leadership role within a developing finance structure,
real influence on the way the Collections process and team are organized,
the possibility to implement your own solutions and process improvements,
cooperation with international stakeholders,
stable employment based on an employment contract,
an annual bonus,
private medical care,
life insurance,
a sports card,
internal and external training opportunities,
opportunities for further development within the organization.