Customer Service Specialist with German F/M/D

Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, email, and other communication channels.
• Manage and process customer orders, delivery schedules, and complaints in a timely and professional manner.
• Provide customers with accurate information regarding product availability, pricing, and order status.
• Support issue resolution and contribute to the continuous improvement of customer service processes.
• Collaborate closely with Sales, Supply Chain, Marketing, Finance, and other internal departments to ensure an exceptional customer experience.
• Maintain high standards of customer satisfaction while building strong customer relationships.

Requirements:

• Fluency in German (minimum C1 level) and English (minimum B2 level).
• Previous experience in a customer service, customer support, or client-facing role will be considered as an advantage
• Excellent communication and interpersonal skills.
• A proactive, problem-solving mindset and customer-oriented attitude.
• Availability to work on a full-time basis.
• Experience with SAP or Oracle systems will be considered an advantage.

Offer:

• Full-time employment within a stable and continuously growing organization.
• Competitive salary and attractive employment conditions.
• Access to the MyBenefit (My Cafeteria) benefits platform.
• Private healthcare package (optional).
• Life insurance program (optional).
• Co-funded language courses to support your professional development.
• Home office option following the successful completion of the probation period.
• Flexible working hours to promote work-life balance.
• Excellent career development opportunities in an international business environment.
• Comprehensive onboarding and ongoing support from a collaborative team.
• Diverse, engaging, and responsible tasks in a professional and modern workplace.