Head of HR with German – Shared Services (m/f)

Key responsibilities:

• Lead, motivate and develop the HR Shared Services team, creating a collaborative and high-performing working environment.
• Ensure the efficient, timely and consistent delivery of operational HR services across the employee lifecycle.
• Take responsibility for the quality and effectiveness of services provided to employees and internal stakeholders.
• Define team priorities, set objectives and monitor performance against agreed quality and service indicators.
• Analyse operational results and identify opportunities to improve efficiency, service quality and employee experience.
• Support the continued development and scalability of the HR service model.
• Lead selected transformation, optimisation and process improvement initiatives.
• Promote the standardisation and harmonisation of HR processes across the organisation.
• Work closely with local HR teams, business representatives, IT and other internal functions.
• Identify opportunities to simplify, digitalise and automate operational HR activities.
• Prepare management reports, analyses and recommendations related to service delivery, team performance and HR operations.
• Ensure that processes are delivered in line with internal policies, organisational standards and applicable regulations.

Requirements:

• Several years of professional experience in HR Operations, HR Shared Services, employee administration or a related HR area within a service-oriented environment.
• Fluent German and English language skills.
• Proven experience in leading, motivating and developing teams.
• Strong understanding of operational HR processes across the employee lifecycle.
• Experience gained within a Shared Service Center, business services organisation or an international company.
• Practical experience in managing service quality and operational performance using relevant indicators and standards.
• Experience in process improvement, transformation, standardisation or change management.
• Strong interest in HR technology, digitalisation and process automation.
• Ability to cooperate effectively with stakeholders across different functions, countries and organisational levels.
• Strong leadership, communication, organisational and analytical skills.
• A proactive, solution-oriented approach and the ability to operate effectively in a changing environment.

What we offer:

• Employment based on an employment contract.
• Annual performance bonus.
• Private medical care.
• Life insurance.
• Multisport card.
• Opportunities for professional development and internal career progression within the company.
• Access to internal and external training programmes.
• The opportunity to work in an international and service-oriented environment.
• A leadership role with a real impact on the development of HR services, processes and team capabilities.